Frequently asked questions
How long does delivery take?
Orders are processed in 1–3 business days and usually delivered 7–14 business days after dispatch, with tracking emailed when your order ships. See our shipping policy.
Where do you ship from?
Orders ship from our fulfilment partners' warehouses in China. Tracking is included on every order.
Which countries do you ship to?
The United States only, for now.
Will I pay customs duties or import taxes?
No. Prices include US import duties, so there's nothing extra to pay on delivery. If a carrier ever asks you for a fee, email support@leashwell.com and we'll cover it.
How do I track my order?
You'll receive an email with a tracking link as soon as your order ships.
Can I return my order?
All sales are final, so we don't accept returns for change of mind. If your order arrives damaged, faulty or wrong, or never arrives, we'll replace it or refund you in full. See our refund policy.
My item arrived damaged — what do I do?
Email support@leashwell.com within 14 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund. You won't need to send it back unless we ask.
Which payment methods do you accept?
All orders are prepaid. Available payment methods are shown at checkout.
How do I contact you?
Use our contact page or email support@leashwell.com. We reply within 1 business day.