Refund policy

Leashwell is operated by zoarshlabs. This policy explains what happens if something goes wrong with your order.

All sales are final
We don't accept returns or give refunds if you change your mind, order the wrong colour, or no longer need the item. Please check the product details, sizes (belt fits waists 28–48"; leash rated for dogs up to 180 lb) and colour before you order.

Damaged, faulty or wrong items — we'll make it right
If your order arrives damaged, faulty, or isn't what you ordered, email support@leashwell.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back unless we ask, and if we do, we'll pay the return shipping.

Orders that don't arrive
If your order hasn't arrived within 30 days of the estimated delivery date, or tracking shows it lost, email us with your order number. We'll send a replacement or a full refund.

Cancelling an order
You can cancel free of charge before your order ships. Email support@leashwell.com with your order number as soon as possible. Once an order has shipped it can't be cancelled.

How refunds are paid
Approved refunds go back to your original payment method within 5 business days. Your bank, card provider or PayPal may take a few more days to show it.

Your legal rights
Nothing in this policy limits any rights you have under the consumer laws that apply to you.

Questions
Email support@leashwell.com — we reply within 1 business day.