Shipping policy

Leashwell is operated by zoarshlabs.

Where we ship
We currently ship to the United States only.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive an email when your order ships.

Delivery time
Once dispatched, orders are usually delivered within 7–14 business days. These are estimates based on carrier delivery times, not guarantees.

Shipping cost
Free tracked shipping on orders of $49 or more. Orders under $49 ship for a flat $5.95. The exact cost is always shown at checkout before you pay.

Where orders ship from
Orders are shipped by our fulfilment partners from their warehouses in China. If your order contains several items, they may arrive in separate packages.

Tracking
We email you a tracking link when your order ships. Tracking can take 2–5 business days to show its first update.

Customs, duties and taxes
Prices include all US import duties, so there's nothing extra to pay on delivery. If a carrier ever asks you to pay a duty or fee on a Leashwell order, email us and we'll cover it.

Delays
If we can't ship your order within the time stated, we'll email you with a revised shipping date and give you the option to cancel for a full refund.

Lost or damaged parcels
If your parcel hasn't arrived within 30 days of the estimated delivery date, or arrives damaged, email us at support@leashwell.com with your order number (and a photo, for damage). We'll send a replacement or a refund.

Incorrect address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours and we'll do our best to update it before dispatch.

Questions
Email support@leashwell.com — we reply within 1 business day.